Client Assistance

Frequently Asked Questions

How do I care for my suede loafers and footwear?

We recommend treating suede with a gentle water-repellent spray prior to initial wear. For regular cleaning, use a dedicated brass/crepe suede brush to lift dust and revive the natural nap. Keep footwear stored with cedar shoe trees to maintain original form.

What are the washing guidelines for knitwear and cardigans?

To preserve fabric elasticity and hand-feel, we recommend professional dry cleaning or delicate hand washing with wool-specific detergent in cold water. Never tumble dry; lay flat on a clean towel to dry naturally.

How long will standard shipping take within the United States?

Standard delivery typically arrives within 3 to 5 business days after order dispatch from our Missouri logistics hub. Express 2-day delivery options are also available at checkout.

What is your return policy?

We offer a 30-day hassle-free return and exchange policy for unworn, unwashed garments with original tags intact. Simply reach out to support@ashfordvale.com to receive your prepaid return label.

Who operates Ashford & Vale?

Ashford & Vale is a distinguished menswear label operated by EasyRoute Commerce LLC, headquartered in O'Fallon, Missouri.